Privacy Policy

In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We never sell your data.

Table of Contents

• What we collect and why
• When we access or disclose your information
• Your rights with respect to your information
• How we secure your data
• What happens when you delete content
• Data retention
• Location of site and data
• When transferring personal data from the EU
• Changes and questions

This policy applies specifically to the MaitoAI product built and maintained by MaitoAI LLC. This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with MaitoAI). We refer collectively to these categories of individuals as "you" throughout this policy.

This policy does not cover information about a customer"s end users that MaitoAI receives from a customer, or otherwise processes on a customer"s behalf, in connection with the services provided by MaitoAI to the customer pursuant to an applicable services agreement. MaitoAI processes such information under the instructions of the relevant customer, which is the "data controller" or "business" (or occupies a similar role as defined in applicable privacy laws), as described in the applicable services agreement between such customer and MaitoAI. MaitoAI"s obligations as a "data processor" or "service provider" with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.

If you are a customer"s end user and you have questions about how your information is collected and processed through the services, please contact the organization who has provided your information to us for more information.

What we collect and why

Our guiding principle is to collect only what we need. Here"s what that means in practice:

Identity and access

When you sign up for MaitoAI, we ask for identifying information such as your email address, and optionally your name. This is so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates.

We"ll never sell your personal information to third parties, and we won"t use your name or company in marketing statements without your permission.

Billing information

If you sign up for a paid MaitoAI product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor, Stripe, and doesn"t hit MaitoAI LLC servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for the service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.

Product interactions

We store on our servers the AI agents configurations, prompts, and usage analytics that you create or generate in your MaitoAI account. This is so you can use our products as intended, for example, to build, test, and deploy AI agents. We keep this content as long as your account is active. If you delete your account, we"ll delete the content within 60 days.

General Geolocation data

We log the full IP address used to sign up for a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.

Anti-bot assessments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your MaitoAI accounts and when you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human.

Advertising and Cookies

MaitoAI LLC occasionally runs ads on various third-party platforms such as Google. Users who click on one of our ads will be sent to the MaitoAI marketing site. Where permissible under law, we may load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable evaluation of the effectiveness of our ads, e.g., which ad they clicked and which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form.

We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.

A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won"t work and other aspects of our service may not function properly if you turn cookies off.

Voluntary correspondence

When you email MaitoAI LLC with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

When we access or disclose your information

• To provide products or services you"ve requested
• To exclude you from seeing our ads (where permissible by law)
• To help you troubleshoot or squash a software bug, with your permission
• To investigate, prevent, or take action regarding restricted uses
• For aggregated and de-identified data analysis
• When required under applicable law
• In the case of business transfers (acquisition or merger)

Your rights with respect to your information

You have the right to:

• Know what personal information is collected
• Access your personal information
• Request correction of your personal information
• Request deletion of your personal information
• Restrict processing of your data
• Object to how your data is processed
• Data portability
• Non-automated decision-making
• Non-discrimination in exercising these rights

To exercise these rights, contact us at support@maitoai.com.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. We employ industry-standard security measures to protect your data at rest.

What happens when you delete content

If you delete your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days.

Data retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Location of site and data

Our products and other web properties are primarily housed in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

When transferring personal data from the EU

The European Data Protection Board (EDPB) has issued guidance that personal data transferred out of the EU must be treated with the same level of protection that is granted under EU privacy law. UK law provides similar safeguards for UK user data that is transferred out of the UK. Accordingly, MaitoAI LLC has adopted a data processing addendum with Standard Contractual Clauses to help ensure this protection.

There are also a few ad hoc cases where EU personal data may be transferred to the U.S. in connection with MaitoAI LLC operations, for instance, if an EU user signs up for our newsletter or participates in one of our surveys. Such transfers are only occasional and data is transferred under the Article 49(1)(b) derogation under GDPR and the UK version of GDPR.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. If we make significant changes, we will refresh the date at the top of this page and notify users who have signed up to our policy updates mailing list.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@maitoai.com.